• Terms and Conditions


    These are the terms on which we sell our goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the website if you are eligible to enter into a contract and are at least 18 years old.

    As we can accept your order and make a legally enforceable agreement without further reference to you, you must read the terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything just phone us on 01290 661878.


    1.Customer means an individual acting on behalf of their self or as an authorised representative of a business or company.

    2.Contract means the legally binding agreement between you and us for the supply of goods.

    3.Delivery location means the Suppliers premises or the location where the Goods are to be supplied as set our in the Order.

    4.Durable Medium means paper or email, or any other medium that allows the information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.

    5.Goods means the goods advertised on the website that we supply to you of the number and description as set out in the order

    6.Order means the Customers order for the Goods from the Suppliers as submitted following the step by step process set out the website.

    7.Privacy Policy means the terms which we set out how we will deal with confidential and personal information received from you via the website.

    8.Website means our website www.cwp-optiglaze.com on which the Goods are advertised.

    1. Parties

    In these Terms and Conditions the vendor, CWP OptiGlaze is referred to by the abbreviation “OptiGlaze”; and any other party with whom OptiGlaze contracts for sale of goods or services is called “the customer”.

    2. Contract:
    OptiGlaze shall sell and the customer shall purchase the goods in accordance with OptiGlaze’s quotation and payment terms as stated on the quotation. (if accepted by the customer), or the customer’s order (if accepted by OptiGlaze), subject in either case to these Terms and Conditions, which shall govern the contract to the exclusion of any other terms subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the customer.

    All dimensions included in an OptiGlaze quotation or invoice will be used for supply or manufacture and it is the customers responsibility to check these dimensions and notify OptiGlaze before payment is made or within 3 days of receiving the documentation if any of the dimensions are found to be wrong. Once payment has been has been then it is accepted that all dimensions have checked by the customer and the customer agrees with them. OptiGlaze will not held responsible for goods supplied that are found to be the wrong dimensions once supplied to the customer so long as they comply to the dimensions on a quotation or invoice. A tolerance of -+ 2mm is deemed to be acceptable.

    OptiGlaze reserves the right to revise and amend these Terms and Conditions from time to time. The customer will be subject to the policies and Terms and Conditions in force at the time that the goods are ordered, unless any change to those policies or Terms and Conditions is required by law (in which case, it will apply to orders you have previously placed that OptiGlaze has not yet fulfilled).

    OptiGlaze shall only accept orders from the customer which are by an order on our website or confirmed in writing by an authorised representative of the customer and paid for in full.

    3. Risk:
    The customer shall be responsible for all risk in the goods sold as soon as they are delivered to the specified delivery address (in the case of goods to be
    delivered otherwise than at OptiGlaze's premises), whether or not this is the customer’s own address, or (in the case of goods to be delivered at OptiGlaze’s premises) at the time when OptiGlaze notifies the customer that the goods are ready for collection.

    4. Title:
    Notwithstanding delivery and the passing of risk in the goods sold to the customer or any other provision of these Terms and Conditions, goods shall remain the property of OptiGlaze until OptiGlaze has received in cash or cleared funds payment in full of the price of the goods and all other goods agreed to be sold by OptiGlaze to the customer for which payment is then due. Until such time as the property in the goods passes to the customer:

    (a) the customer shall hold the goods as OptiGlaze’s fiduciary agent, and shall keep the goods separate from those of the customer and third parties and properly stored, protected, insured and identified as OptiGlaze’s property, but the customer may resell or use the goods in the ordinary course of business; and

    (b) provided the goods are still in existence and have not been resold, OptiGlaze may at any time require the customer to deliver up the goods to OptiGlaze and, if the customer fails to do so forthwith, enter on any premises of the customer or any third party where the goods are stored and repossess the goods, and the customer shall for that purpose afford OptiGlaze or its agent access to any premises where the goods may be situated.

    The customer shall not be entitled to pledge, create a lien over or in any way charge by way of security for any indebtedness any of the goods which remain the property of OptiGlaze, provided that if the customer does so, all moneys owing by the customer to OptiGlaze shall (without limiting any other right or remedy of OptiGlaze) forthwith become due and payable.

    5. Specification of Goods:

    Any samples, drawings, or illustrations or other specification of goods contained in OptiGlaze’s brochure or website, or otherwise provided to the customer, are produced solely to give the customer a guide in respect of the goods they describe or depict. OptiGlaze shall not be liable for any variation of the goods which are produced, including, but not limited to, any variation of the design, structure, colour or shade of the goods.

    6. Defective Goods:
    OptiGlaze will replace or at its absolute discretion refund the purchase price of any goods supplied to the customer which in the opinion of OptiGlaze are in any way not in accordance with the contract, except where the customer or someone acting on his behalf has signed that the goods were received in good condition, in which case liability attributable to OptiGlaze shall only cover goods which in the opinion of OptiGlaze were damaged or defective before leaving ’OptiGlaze's premises or OptiGlaze’s vehicle. Where a carrier’s or transport company’s note bearing the words “Received in Good Condition” or similar has been endorsed by the customer with words such as “Unexamined”, this endorsement shall not have the effect of making OptiGlaze or the carrier or transport company liable for any shortfall, damaged or defective goods subsequently discovered. In any case the liability of OptiGlaze shall extend to no more than the purchase price paid for the goods, and shall in no circumstance whatsoever include any direct, indirect or consequential loss or damage however caused. OptiGlaze shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence or alteration or repair of the goods without OptiGlaze’s approval, or as a result of a force majeure event.


    Polycarbonate is a flexible material therefore sealed units with a cavity of 14mm or less are prone to touching or slumping in the centre of the unit. Any sealed units ordered by the customer with cavity 14mm or less are done so at their own risk and CWP OptiGlaze will not replace any sealed units where touching or slumping occurs.

    Guarantee on permanent misting inside OptiGlaze hard coated sealed units and anti vandal energy saving Low E sealed units is 5 years from the invoice date. Photographic dated evidence taken at least 1 month apart must be submitted with any claim with the invoice number. Our guarantee applies to the original units and not to any replacements.
    (b) **Please note obscure polycarbonate and general purpose polycarbonate is not hard coated and therefore no guarantee against misting inside the sealed unit is given where this polycarbonate is externally facing and exposed to the weather.
    (c) ** Where OptiGlaze glazing protection has been installed no guarantee is given against misting between the glazing protection and the glazing it is protecting.

    7. Notification:
    The customer shall notify OptiGlaze immediately of any discrepancy, shortfall or damage to the goods supplied. Any claim under paragraph 6 above shall in any case be made to OptiGlaze within three days of delivery or collection with dated photographic evidence. If delivery is not refused and the customer does not notify OptiGlaze of a discrepancy, shortfall or damage to the goods supplied in accordance with the foregoing, the customer shall not be entitled to reject the goods and OptiGlaze shall have no liability for such defect or failure, and the customer shall be bound to pay the price as if the goods had been delivered in accordance with the contract.

    8. Late delivery/non delivery:
    Delivery will be made by the customer collecting the goods at OptiGlaze’s premises at any time after OptiGlaze has notified the customer that the goods are available for collection or, if some other place for delivery is agreed, by OptiGlaze delivering the goods to that place.

    In no circumstances whatsoever shall OptiGlaze be liable for any loss whether direct, indirect or consequential due to goods not being delivered by any specified time or date. Delivery times are given in good faith but shall not be binding and may on occasions be affected by circumstances beyond the control of OptiGlaze.

    If the customer fails to take delivery of the goods or fails to give OptiGlaze adequate delivery instructions at the time stated for delivery then, without limiting any other right or remedy available to OptiGlaze, OptiGlaze may:

    (a) store the goods until actual delivery to the customer and charge the customer for the reasonable costs (including insurance) of storage; or

    (b) sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) charge the customer for any shortfall below the price under the contract.

    9. Suitability:
    No goods are sold by OptiGlaze as being fit for any particular purpose since conditions of use are beyond our control. No goods shall be ordered, nor will they be supplied, on a sale or return basis. OptiGlaze may, at its absolute discretion exchange undamaged goods, reserving the right to apply appropriate cost adjustments, a restocking charge of up to 30% and any carriage charges involved to be payable by the customer.

    10. Cancellation:
    No order for bespoke goods or for goods which have been altered, cut, treated, coloured or manufactured in any manner to the customer’s specification
    (irrespective of how such order was placed), can be cancelled by the customer in any circumstances or at any time. Due to the bespoke nature of such goods, OptiGlaze is unable to resell goods made to the customer’s specification and accordingly, reserves its right to payment in accordance with paragraph 12 below.

    For the avoidance of doubt, order for flat sheet products, whether solid or multilayered, cannot be cancelled in any circumstances and, once delivered, such goods cannot be returned by the customer, in any circumstances. This is due to the fact that standard sheet sizes within OptiGlaze’s price list are cut from larger stock sizes.

    11. Customers Liability:
    In requesting delivery onto premises or ordering a delivery vehicle off the public road for the purpose of making a delivery to any site, the customer shall accept responsibility for any damage to persons or property resulting from this action however caused.

    12. Payment
    Orders are only accepted when the customer has checked all product dimensions on our invoice. Payment of the purchase price shall become due and be paid by the customer on receipt of our invoice. By payment of our invoice it is accepted that the customer has checked and agreed all product dimensions. If the customer fails to make any payment due to OptiGlaze under the contract by the due date for payment, then without prejudice to any other rights which OptiGlaze may have, OptiGlaze reserves the right to refuse and cancel the order. If payment made by credit or debit card is refused by the bank issuing the cards then OptiGlaze reserve the right to cancel the order and not supply the goods.

    OptiGlaze does not accept payment by cheque.

    OptiGlaze reserves the right to refer any instances of non-payment of monies outstanding to a debt collection agency, without prior written notice to the customer. OptiGlaze reserves the right to seek full reimbursement of any fees or disbursements paid to the debt collection agency, in recovery of the monies outstanding to OptiGlaze from the customer.

    If the customer fails to make any payment on the due date, without limiting any other right or remedy available to OptiGlaze, OptiGlaze may cancel the contract or suspend further deliveries to the customer

    13. Insolvency
    In the event that:
    (a) the customer makes a composition or voluntary arrangement with its creditors or (being an individual or firm) becomes bankrupt or (being a company) enters administration or goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction), or a moratorium comes into force in respect of the customer (within the meaning of the Insolvency Act 1986);

    (b) an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the customer;

    (c) the customer ceases, or threatens to cease, to carry on business; or

    (d) OptiGlaze reasonably apprehends that any of the events mentioned above is about to occur in relation to the customer and notifies the customer accordingly, then without limiting any other right or remedy available to OptiGlaze, OptiGlaze may cancel the contract or suspend any further deliveries under the contract without any liability to the customer, and if the goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

    14. Interpretation:
    These Terms and Conditions shall be deemed to be the basis of any contract entered into with OptiGlaze for the sale of any goods or services, and shall be construed in accordance with English law where the customer’s invoice address is in England, and Scottish law in all other cases.